after-sale service
Warranty object

COOLRIDE

Seven days free return, replacement and warranty

Within 7 days (including 7 days) from the date of purchase, if the product has non-human performance failure, you can choose to refund the payment according to the invoice price, or replace the product of the same model and specification, or choose free repair.

15 days free replacement and warranty

From the 8th day to the 15th day (including the 15th day) from the date of purchase, if the product has non-human performance failure, you can choose to replace the product of the same model and specification, or choose free repair.

One year warranty

* The starting date of product warranty shall be subject to the issuing date of purchase invoice. If the last day of the warranty period is a legal holiday, the next day of the holiday shall be the last day of the warranty period.

* If the consumer loses the invoice and product warranty card, and fails to provide valid evidence such as the bottom sheet of the invoice or the copy of the invoice (bottom sheet), the warranty start date will be postponed by 90 days after the date of manufacture indicated by the SN number of the fuselage.

Warranty certificate

* Within the scope of warranty, if the whole machine is replaced (excluding accessories), the warranty period of the replaced product shall be recalculated according to the three guarantees law.

* The parts or accessories replaced after warranty repair enjoy a 90 day limited warranty period. (the authorized service center of Kuqi company fully communicates with consumers)

The following situations are not covered by the free replacement warranty:

* The damage caused by transportation, loading and unloading in the course of return and replacement and delivery for repair.

* Any modification, disassembly and maintenance without permission of coolbike.

* Product damage caused by unexpected factors or human activities.

* Failure or damage of products caused by installation, use, maintenance and storage not in accordance with the requirements of the instruction manual.

* The warranty certificate does not match the product model or the warranty certificate is altered.

* Product label, Sn bar code, torn off or damaged, blurred and unrecognizable.

* The warranty period has been exceeded.

* Failure or damage caused by irresistible factors (such as fire, earthquake, flood, etc.).

Special statement:

* The above terms are only applicable to the coolbike terminal products sold in the people's Republic of China (except Hong Kong, Macao and Taiwan).

* Our company will not bear any responsibility for other promises made by the seller to the customers that are not guaranteed by Kuqi.

AIR CONDITIONER
ICE BOX
Tel:
+86 400-830-3205
  • ①Email:seven@coolride.com.cn
  • ②Email:sunny@coolride.com.cn
  • ③Email:weir@coolride.com.cn
  • Address:28 Guangming North Road, Nantou Town, Zhongshan City, Guangdong Province

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